Technical support
Efficient CPT operations start with reliable support. At A.P. van den Berg, we provide expert assistance with malfunctions and technical questions regarding your CPT data system and the associated Ifield CPT software.
Support for malfunctions and technical issues
Are you experiencing a malfunction or encountering a technical issue? Our Service Team is ready to provide fast and professional support. We do everything we can to prevent downtime and to get your system operational again as quickly as possible.
An important part of our service is the use of a UMTS router, which allows our service engineers to remotely:
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Monitor your system
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Check and adjust settings
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Perform software updates
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Temporarily take over system control
This is done securely and efficiently via AnyDesk, our remote access and screen-sharing software.
In most cases, issues can be fully resolved without the need for an on-site visit. If a physical visit is required, our service engineer will arrive fully informed, ensuring fast and targeted recovery.
Support for your CPT software
Are you using our Ifield software? Then you benefit from comprehensive support for:
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Installation and configuration
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Updates and error messages
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Use and optimization
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Remote sharing of CPT data
Thanks to the UMTS router and AnyDesk, we can support you remotely at any time. This ensures you always have access to our technical experts—whenever and wherever you need them.
Service and Maintenance for your CPT equipment
Technical support
Efficient CPT operations start with reliable support. At A.P. van den Berg, we provide expert assistance with malfunctions and technical questions regarding your CPT data system and the associated Ifield CPT software.
More about Technical Support
Contact our service team
Do you have questions, need technical assistance, or want to schedule maintenance?
Please feel free to contact Jan Huizenga, our Service Coordinator. He will be happy to assist you with advice, planning, and service.
